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3773x publishes these legal terms so you know exactly what applies when you access the platform — including account use, transactions through Nagad, Upay or Bank Transfer, and the content available to you. Access and eligibility depend on your local law and the eligible regions we serve.
The legal framework on this platform is built to be transparent about what we can and cannot commit to in writing. We hold account data, process wallet transactions and deliver game content in line with the terms published here. Whether you fund your account through Nagad, Upay or Bank Transfer, the same policy applies to every transaction record we hold on your behalf. Where local law in Bangladesh restricts or conditions access to online platforms like ours, those restrictions take precedence. We do not override the laws of the jurisdiction you are in. Our published terms describe the rules for account creation, wallet use, content access and dispute handling. They also describe the limits of what we provide — including where third-party studios supply game content and where their own terms interact with ours. You should read these terms in full before completing any transaction or committing account funds. If anything here is unclear, our support routes are listed further down this page. We update these terms when the platform or its services change in a material way, and we will flag significant updates through your account notification area.
Our policy applies to the account, the lobby and the transaction records we hold directly. It does not extend automatically to every third-party service connected to the platform. The four areas below set out the boundaries clearly.
This policy covers how you create, verify and manage your account on this platform. Login credentials, identity steps and account-level restrictions are all governed by these terms. Steps shown in your account settings page reflect the current requirements.
Wallet movements you initiate through Nagad, Upay or Bank Transfer are recorded in your account transaction history and fall under this policy. We hold those records and handle correction requests according to the process described in the rights section below.
Game content displayed in the lobby — including titles from studios such as Habanero, CQ9 and JDB — is delivered subject to these terms for the purpose of access and display. The studios set their own game-level rules, which operate alongside ours.
Payment processors, identity verification partners and other external services integrated into the platform have their own terms. We are not in a position to modify or override those terms. Where a third-party rule conflicts with ours, we will state that clearly in the relevant section.
You have specific, practical actions you can take in relation to the information we hold about your account. These are not abstract rights — each one maps to a real step you can follow right now. Your transaction history is visible in the account wallet section; it shows every deposit and withdrawal record we hold, including the method used (Nagad, Upay or Bank Transfer) and the date. If any record appears incorrect, you can flag it directly by raising a support query through the contact channels listed on this page. Account profile details — including your registered contact information — can be reviewed from the account settings section after you log in. If you need to correct something that is locked from self-edit, submit a change request through support with the relevant detail. We will confirm receipt and tell you what documentation, if any, is needed to process the correction. For questions about how long we keep specific data, or what happens to your records if you close the account, contact us through the published support route.
Open the wallet section of your account to see a full transaction log. Each entry shows the method, amount and date. If a record looks wrong, note the entry details before you contact support.
Profile fields you can edit are available directly in account settings after login. Fields that require verification to change — such as your registered mobile number — need a support request with supporting detail.
If something in these terms is unclear or you need clarification on how a specific rule applies to your account, reach us through the support channels below. We will respond through the same channel you used.
For matters that cannot be resolved through self-service — including account restrictions, transaction disputes or data queries — submit a request through our published support route. Include your account reference for faster handling.
If you have a specific question about these terms, a transaction record you want to dispute, or an account-level policy concern, use one of the three routes below. We only list channels that are actively monitored. Do not send sensitive account details through an unverified route. Response times depend on query volume and the complexity of what you send us.
Available through the support icon in your account dashboard. Use this for policy clarifications and quick account queries. Start the conversation with your account reference so we can pull your record without delay.
Send detailed policy questions or formal correction requests to the support email address published in the contact section of the site. Include a clear subject line that names your query type — for example, 'Transaction record correction' or 'Account data query'.
The help section inside your logged-in account lists common policy questions and links to the relevant terms sections. Start here for quicker answers before submitting a formal request through chat or email.
We want you to understand clearly how we treat the information you share with us. This section covers the four areas we get asked about most when it comes to trust and data handling.
We keep account and transaction data for as long as your account remains active and for a defined period after closure. The specific retention period is stated in the full privacy terms. If you want to know what data we hold on your account, raise a request through support.
The platform uses cookies to maintain your session, remember your account preferences and measure how the lobby is used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how parts of the site load or function on your device.
Your account password and any one-time verification codes sent to your registered mobile number are your responsibility to keep private. We will never ask for your full password through chat or email. If you suspect unauthorised access, use the account security section to update your credentials immediately.
When we make a material change to these terms — for example, a change to how transaction records are stored or how long we retain account data — we will post a notice in your account notification area. Continued use of the platform after a notified change constitutes acceptance of the updated terms.
These are the questions we receive most often about how our legal terms work, what they cover and what you can do if something needs to change.
Yes. Access to the platform and the applicability of these terms depend on your local law and whether you are in an eligible region. We do not override the laws of your jurisdiction. If local regulations restrict access, those restrictions take effect regardless of what our terms say.
Open the wallet section of your account and locate the transaction in question. Note the date, method and amount shown. Then contact support through live chat or the published support email with those details and we will review the record and confirm the outcome in writing.
Yes. Submit a data query through the support email listed on this page. Include your account reference in the message. We will confirm what categories of data we hold and the retention period that applies. We aim to respond with the relevant details through the same channel you used.
We retain account and transaction records for a defined period after account closure, as stated in our full privacy terms. The retention period exists to meet record-keeping obligations. After that period, records are removed from active systems according to our data handling procedures.
Studio partners — including Habanero and CQ9, who supply game content in the lobby — operate under their own game-level terms. These sit alongside our platform terms, not in place of them. We state clearly where a studio rule interacts with ours. When in doubt, contact support for clarification.
When we update these terms in a material way, we post a notice in the account notification area visible after you log in. We do not rely on email alone. Continuing to use the platform after the stated effective date of a change means you accept the updated version of the terms.